Je n'ai jamais commandé chez eux mais la tu as quelque reponses dans les FAQ
Q: How long will it take my International package to arrive?
A: International orders take 1-2 days to process and, once shipped, typically arrive within 10-14 business days. Customs' inspections may cause unforeseeable delays, both when leaving the United States and entering another country.
Q: Are there any other charges, taxes or duties?
A: You may be subject to import duties and taxes that are levied once a shipment reaches the destination country. Neither the US Postal Service nor Hot Topic can be held liable for any additional charges you may incur. Additional charges for Customs' clearance must be borne by you. Hot Topic has no control over these charges and cannot predict what they may be.
Each country has their own Customs' regulations that may or may not charge for certain types of merchandise or material included in your order. When ordering from Hot Topic, you are considered the Importer of Record and must comply with all laws and regulations of the country in which you are receiving the goods.
Each order will be accompanied by a Customs' form that will document what is in the package and provide a dollar amount of the value of the package. If something is damaged, they will need to know the value of the item(s). You should contact your local Customs' office for further information.
Je pense que leurs delais sont comme celle de Torrid. Pour la douane c'est la hassard - parfois tu paye (si les douanes regarde ton colis et ca depasse un certain montant par example - choses qui m'a deja arrivé) d'autres fois et pour les commandes plus cher je n'ai rien payé.
Normallement comme tout commande à l'etranger tu es facturé immediament pour qu'il puisse voir que tu as de l'argent sur ton compte je presume. ;)